Frequently Asked Questions
What are the return conditions?
You can cancel your order within 14 days of receiving the goods .
Conditions for a return:
- The items must be unused.
- The goods must be in their original condition.
- Returns must be made within 14 days of receipt.
After receiving and inspecting the return, we will refund the purchase price via the original payment method.
Are purchases non-returnable?
You have the right to cancel your order within 14 days of receiving the goods without giving any reason.
The items must be unused and in their original condition .
You can find further information in our cancellation policy .
When will I receive my order?
The processing time is usually 3–5 working days .
Your order will be shipped as soon as it is ready. The delivery time then depends on the shipping provider.
Where are the keychains manufactured?
The keychains are designed, printed and finished in Germany .
The material used comes from abroad.
All production steps up to shipping take place in Germany.
How much are the shipping costs?
Shipping within Germany is free .
There are no shipping costs for any orders within Germany.